Building on the Cameron Tools Inc. balanced scorecard example, assume that the company has the following performance
Question:
Building on the Cameron Tools Inc. balanced scorecard example, assume that the company has the following performance metrics for each strategic objective:
▪ Promote from within: Percentage of new managers promoted from within the company
▪ Recruit quality recent graduates: Number of entry-level employees from top 10 manufacturing colleges
▪ Increase innovation: Product durability test scores and number of production hours per product
▪ Improve communication between departments: Number of production errors due to miscommunication
▪ Provide high-quality, durable products: Number of products returned on warranty and online product ratings
▪ Increase profits: Market share and gross profit Given these performance metrics and their related strategic objectives, draw a measure map showing the expected relationships among performance metrics.
Step by Step Answer:
Financial And Managerial Accounting
ISBN: 9781337902663
15th Edition
Authors: Carl S. Warren, Jefferson P. Jones, William B. Tayler