Place yourself in the roles of the dean and department chair, and determine how you would interrupt
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Place yourself in the roles of the dean and department chair, and determine how you would interrupt the nonproductive patterned communication with Zach. Would you restructure the conversation, alter the language you use in talking with Zach, or expand the conversation to involve others? Is there anything else that might be tried to make performance expectations clear to Zach?
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Related Book For
Communication Strategies For Managing Conflict
ISBN: 9781118761625
2nd Edition
Authors: Mary Lou Higgerson
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