11. During the remainder of this course, collect examples of the following:

a. "Innocent" statements that could arouse fear or anger in the listener, especially a child

b. Ineffective reassurance offered to a patient or member of the family

c. Effective reassurance, either verbal or nonverbal

d. "You" statements in which the speaker projects blame instead of using open and honest communication

e. Failure to express anger in a situation where anger is justified

f. Denial of grief when there has been a great loss from one's life g. Statements that discourage the honest expression of feelings h. Statements that imply conditional love