5. [From a citizen] Can you tell me who to talk with about a junk car that...

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5. [From a citizen] “Can you tell me who to talk with about a junk car that I’d like to have removed from the vacant lot next door?”

a. “That’s not my department.”

b. “Ask the secretary over there.”

c. “That would be the public works department. Let me show you where they are located.”

d. __________________________ __________________________

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Managing Human Behavior In Public And Nonprofit Organizations

ISBN: 9781506382661

5th Edition

Authors: Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta, Kelly C. Rawlings

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