9. When I get angry, I talk about my feelings to calm myself down rather than focus
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9. When I get angry, I talk about my feelings to calm myself down rather than focus on what the other person did.
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Related Book For 
Managing Human Behavior In Public And Nonprofit Organizations
ISBN: 9781483359298
4th Edition
Authors: Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta,
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