How many complaints are likely to be heard in the system? (The answer to this question depends both on the size of the organization and the amount of disciplinary action taken. If you anticipate a large number of employee complaints, it may be worthwhile to invest in permanent systems for managing these grievances, such as establishing an Ombudsperson position or Peer Review panels. However, if few complaints are anticipated, these might be best handled through outside mediators or arbitrators as situations arise.)