Join your teammates and consider the impact of training in technical and soft skills. For example, consider training in a production-related process and training in interpersonal skills.
a. Using the revenue and cost criteria discussed in this case, how do the two types of training stack up?
b. Does one training approach appear better in terms of increasing revenue?
c. Is another approach better at reducing costs?
Share your team’s findings and conclusions with the rest of the class.