Noetron, a retail electronics store, recently invested a large amount of money to train sales staff to
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Noetron, a retail electronics store, recently invested a large amount of money to train sales staff to improve customer service. The skills emphasized in the program include how to greet customers, determine their needs, and demonstrate product convenience. The company wants to know whether the program is effective. What outcomes should it collect? What type of evaluation design should it use?
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Human Resource Management Gaining A Competitive Advantage
ISBN: 9781264188895
13th International Editon
Authors: Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright
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