Using a foodservice operation with which you are familiar, develop a methodology to assess the service quality.
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Using a foodservice operation with which you are familiar, develop a methodology to assess the service quality.
Based on the data collected, how could their service standards be improved? What would be required to implement the recommended changes?
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Related Book For
Hospitality Marketing Management
ISBN: 9780471476542
4th Edition
Authors: Robert D Reid, David C Bojanic
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