Using a foodservice operation with which you are familiar, develop a methodology to assess the service quality.

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Using a foodservice operation with which you are familiar, develop a methodology to assess the service quality.

Based on the data collected, how could their service standards be improved? What would be required to implement the recommended changes?

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Hospitality Marketing Management

ISBN: 9780471476542

4th Edition

Authors: Robert D Reid, David C Bojanic

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