What is a break from the service script? How do breaks from the script affect customer satisfaction?

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Tourism The Business Of Hospitality And Travel

ISBN: 9780134484488

6th Edition

Authors: Roy A. Cook, Cathy H. C. Hsu, Lorraine L. Taylor

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Question Posted: Jul 15, 2024 10:08 AM

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What is a break from the service script? How do breaks from the script affect customer satisfaction?

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Tourism The Business Of Hospitality And Travel

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