When a functional manager approaches you as project manager to include management of specific on-going support desk efforts for her department, which of the following statements would you share with her about projects to reject her request?

A. A project can involve even a single person, but a support desk team is too many people.

B. A project would involve unique and temporary elements;

operational or on-going content is not in project scope.

C. A project may create a capability to provide a service, but the support desk service doesn’t need reinventing.

D. A project may create a result; support desks are notorious for never delivering a final result.