Given this particular example, what are some things the manufacturer might work on to bring the overall

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Given this particular example, what are some things the manufacturer might work on to  bring the overall perfect order measurement higher? What would be the advantages to the firm of investing in making this already good number even better for customers?

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Marketing Real People, Real Choices

ISBN: 978-0134292663

9th edition

Authors: Michael R. Solomon, Greg W. Marshall, Elnora W. Stuart

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