Match each of the key terms above with the definition that best fits it.

Tangible cost

____ Questions in interviews that ask those responding to choose from among a set of specified responses.

____ Technologies that enable breaking long-held business rules that inhibit organizations from making radical business changes.

____ A facilitated process that supports idea generation by groups. At the beginning of the process, group members work alone to generate ideas. The ideas are then pooled under the guidance of a trained facilitator.

____ The structured, measured set of activities designed to produce a specific output for a particular customer or market.

____ An iterative process in which requirements are converted to a working system that is continually revised through organized
user collaboration.

____ The official way a system works as described in organizational documentation.

____ The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services.

____ The way a system actually works.

____ The person who makes detailed notes of the happenings at a JAD session.

____ Questions in interviews that have no prespecified answers.

____ The trained individual who plans and leads JAD sessions.

____ A structured process in which users, managers, and analysts work together for several days in a series of meetings to clarify or review requirements.