Communication You have been hired as a customer service manager for a small local bank. It has been a part of the community for over 70 years and the customers are mostly middle-aged and older.

The bank does not yet have a web site or use Internet technology.

You want to attract younger customers and believe technology will appeal to them. Write a one-page memo to the bank president giving your rationale for introducing the technology and your recommendations for the first steps the bank could take.