14.64 Suppose the operations manager at a Honda service center conducts a survey on the level of satisfaction for the quality of workmanship based on the customer’s gender. A random sample of 200 customers who recently availed of Honda’s services were selected and the manager summarized the satisfaction levels into three categories (poor, average and perfect).

Of the 90 female customers who participated in the survey, 13 rated the quality of workmanship as being poor, and 34 felt it was average. Among the male customers, 50% felt that the services were average, 20% rated it as poor, and 30% felt the quality of workmanship was perfect. Is there a relationship between the satisfaction rating and the customer’s gender?