1.68 Guest satisfaction in the hospitality industry is extremely important. A hotel conducted a short satisfaction survey (very unsatisfied, unsatisfied, neutral, satisfied, and very satisfied) on every customer after they checked out of the services. Hotel amenities, such as the front desk service, 24-hour room service, free wireless Internet access, laundry service, 24-hour concierge, and airport transfers were asked to be rated. The responses from the customers are stored in the data file Hotel. Construct the following:

a. A cross table of the variables: satisfaction and services.

b. A pie chart of satisfaction.