The Hudson Jewelers case study can be found in Appendix C. Chapter 18 Case Questions for Discussion:

1.Write a short paper (maximum of two pages) on how the four principles of lean operating systems are applied to diamond mining.

2.If you were to design a jewelry store based only upon the four principles of lean operating systems—elimination of waste, increased speed and response, improved quality, and reduced cost— what would it look like? Incorporate OM concepts and methods used throughout this textbook, such as mission and strategy, competitive priorities, process type, service guarantees, supply chain, and so on as appropriate, into your discussion.