Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory

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Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, and service upsets). How might the organization have handled it better, and how could operations management have helped?

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Operations And Supply Chain Management

ISBN: 9780357131695

2nd Edition

Authors: David A. Collier, James R. Evans

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