Since service defections are analogous to defects in products, could they be controlled with control charts in

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Since service defections are analogous to defects in products, could they be controlled with control charts in the same way? Would they use charts based on inspection of variables or attributes? Give an example(s).

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Operations And Supply Chain Management For MBAs

ISBN: 9781119355328

6th Edition

Authors: Jack R. Meredith, Scott M. Shafer

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