A house of quality is: a) a matrix relating customer wants to the firms hows. b) a
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A house of quality is:
a) a matrix relating customer “wants” to the firm’s “hows.”
b) a schematic showing how a product is put together.
c) a list of the operations necessary to produce a component.
d) an instruction to make a given quantity of a particular item.
e) a set of detailed instructions about how to perform a task. lop1
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ISBN: 9781292295039
13th Global Edition
Authors: Jay Heizer, Barry Render, Chuck Munson
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