A Northeast Airlines gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an

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A Northeast Airlines gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an average of 50 seconds per passenger and is rated 110% in performance.

How long should a typical agent be expected to take to make seat assignments? lop25

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Operations Management Sustainability And Supply Chain Management

ISBN: 9781292295039

13th Global Edition

Authors: Jay Heizer, Barry Render, Chuck Munson

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