An Air Canada gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an

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An Air Canada gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an average of 50 seconds per passenger and is rated 110% in performance. How long should a typical agent be expected to take to make seat assignments?


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Operations Management Sustainability and Supply Chain Management

ISBN: 978-0133764345

2nd Canadian edition

Authors: Jay Heizer, Barry Render, Paul Griffin

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