In this chapter, quality is defined as: a) the degree of excellence at an acceptable price and
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In this chapter, quality is defined as:
a) the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
b) how well a product fits patterns of consumer preferences.
c) the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
d) being impossible to define, but you know what it is. kio5
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Operations Management Sustainability And Supply Chain Management
ISBN: 9781292295039
13th Global Edition
Authors: Jay Heizer, Barry Render, Chuck Munson
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