Next time you visit your doctor's office, take note of the various steps you go through and

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Next time you visit your doctor's office, take note of the various steps you go through and the associated processing times. For example, how long did check-in take? When it was your turn, how long did your doctor spend with you? Use this information to estimate the capacity of the medical clinic.

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Operations Management

ISBN: 9781259270154

6th Canadian Edition

Authors: William J Stevenson, Mehran Hojati, James Cao

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