Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%; fatigue, 10%; and delay, 3%.

TASK ELEMENT PERFORMANCE RATING (%)

OBSERVATIONS (MINUTES)

1 2 3 4 5 1 110 .5 .4 .6 .4 .4 2 95 .6 .8 .7 .6 .7 3 90 .6 .4 .7 .5 .5 4 85 1.5 1.8 2.0 1.7 1.5

a) What is the normal time?

b) What is the standard time? lop25