4 Examine the value-added versus non-value-added times for some other services. For example, (a) Handing-in an assignment
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4 Examine the value-added versus non-value-added times for some other services. For example,
(a) Handing-in an assignment for marking if you are currently studying for a qualification. (What is the typical elapsed time between handing the assignment in and receiving it back with comments?) How much of this elapsed time do you think is value-added time?
(b) Posting a letter (the elapsed time is between posting the letter in the box and it being delivered to the recipient).
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Related Book For
Operations And Process Management
ISBN: 9781292176130
5th Edition
Authors: Nigel Slack; Alistair Brandon-Jones
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