5 Look again at the example, Tea and Sympathy. (a) Why do you think Nickys Rules help...
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5 Look again at the example, ‘Tea and Sympathy’.
(a) Why do you think ‘Nicky’s Rules’ help to make the Tea and Sympathy operation more efficient?
(b) The restaurant’s approach to quality of service seems very different to most restaurants. Why do you think it seems to work here?
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Related Book For 
Operations And Process Management
ISBN: 9781292176130
5th Edition
Authors: Nigel Slack; Alistair Brandon-Jones
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