A courier company guarantees its customers that the average time to pick up their packages is 20
Question:
A courier company guarantees its customers that the average time to pick up their packages is 20 minutes with a tolerance of ± 6 minutes. The company collected data on 30 actual arrival times and determined that the standard deviation of this sample was 5 minutes. Compute the Cp and Cpk and determine whether this process is capable.
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The process is assumed to b...View the full answer
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Related Book For 
Operations Management Managing Global Supply Chains
ISBN: 978-1506302935
1st edition
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
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