A manager assumes an unlikely request in an order must be the result of some unusual customer.

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A manager assumes an unlikely request in an order must be the result of some unusual customer. Is this an example of outcome bias or normalization?

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Practical Operations Management

ISBN: 9781939297136

2nd Edition

Authors: Natalie Simpson

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Question Posted: Apr 26, 2024 06:02 AM

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A manager assumes an unlikely request in an order must be the result of some unusual customer.

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This scenario seems more aligned with outcome bias Outcome bias occurs when ...View the full answer

Practical Operations Management

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