(a) Visit the websites of two or three airlines and examine their business-class and first-class services to...

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(a) Visit the websites of two or three airlines and examine their business-class and first-class services to look for ideas that reduce the non-value-added time for customers who are willing to pay the premium.

(b) Next time you go on a journey, time each part of the journey and perform a similar analysis.

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Operations Management

ISBN: 9780273708476

5th Edition

Authors: Nigel Slack, Stuart Chambers, Robert Johnston

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Question Posted: Oct 06, 2023 03:25 AM

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(a) Visit the websites of two or three airlines and examine their business-class and first-class services to...

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a To examine businessclass and firstclass services of airlines for ideas that reduce nonvalueadded time for premium customers you can visit the websites of several airlines and review their offerings ...View the full answer

Operations Management

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