As part of an insurance companys training program, participants learn how to conduct an analysis of clients

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As part of an insurance company’s training program, participants learn how to conduct an analysis of clients’ insurability. The goal is to have participants achieve a time in the range of 30 to 45 minutes. Test results for three participants were: Armand, a mean of 38 minutes and a standard deviation of 3 minutes; Jerry, a mean of 37 minutes and a standard deviation of 2.5 minutes; and Melissa, a mean of 37.5 minutes and a standard deviation of 1.8 minutes.
a. Which of the participants would you judge to be capable? Explain.
b. Can the value of the Cpk exceed the value of C p for a given participant? Explain.

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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