At the beginning of the chapter some of the activities of TNT Express were described. In fact, this is only one of three divisions of TPG, the other two being international mail and logistics. Visit the company’s websites and:
(a) Identify who the company sees as its stakeholders and describe how it attempts to satisfy their concerns.
(b) On the same polar diagram draw the relative required performance levels for the five generic performance objectives for each of the three divisions of the company.