Company X considers the ratio: number of complaints per day/number of employees needed to handle those complaints,
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Company X considers the ratio: number of complaints per day/number of employees needed to handle those complaints, as a productivity measure that is best when it is large.
−− What explains the company’s point of view?
−− To a systems thinker, there is something wrong with this point of view.
What is amiss?
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Related Book For
Production And Operations Management Systems
ISBN: 9781466507333
1st Edition
Authors: Sushil Gupta; Martin Starr
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