In 2002 Wilson Sporting Goods wanted to enter the market for youth baseball batting helmets with a

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In 2002 Wilson Sporting Goods wanted to enter the market for youth baseball batting helmets with a durable, strong, stylish youth batting helmet with improved ventilation and a quick and simple adjustment feature for a one-size-fits-all youth batting helmet. Wilson commissioned the product design firm Designconcepts to design and develop the helmet. Designconcepts’s sketch for the adjustment mechanism of helmet is shown below. The finished helmet is now marketed as Cat Osterman’s Signature Series.
For each of the five customer requirements given above, find a measurable technical requirement and enter both in a house of quality. Relate them by placing a checkmark at their intersection. Also fill in the target value (specification) for each technical requirement.

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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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