In the mid-2000s, DeWalt, a Black and Decker brand, saw the need by carpenters and do-it- yourselfers

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In the mid-2000s, DeWalt, a Black and Decker brand, saw the need by carpenters and do-it- yourselfers for a cordless battery-operated nailer.8 At that time, the only automatic nailers in the market were pneumatic ones that were cumbersome because of the need for a compressor and a hose. DeWalt consulted and observed carpenters at work and determined the following customer requirements: speed, run time (length of time until the battery' needs recharging), power (nail penetration), ease of loading nails, ergonomics (size, weight, and balance), being able to see the nail going in, and being able to work in tight spots. One of the eight related nailers in the designed family is shown on the right. Jn a house of quality, fill in five customer requirements. Determine one technical requirement for each customer requirement and fill it in. Relate the pair by a checkmark, and determine a reasonable target value for each technical requirement and fill it in.

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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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