Read about bench marking at Productivity Alberta www.productivityalberta.ca, the American Productivity and Quality Center www.apqc.org, and the

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Read about bench marking at Productivity Alberta www.productivityalberta.ca, the American Productivity and Quality Center www.apqc.org, and the Bench marking Exchange www.benchnet.com. What is bench marking? What types of things do these organizations benchmark? How are the studies conducted? If possible, access one of the free bench-marking reports and summarize its findings.

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Operations Management Creating Value Along the Supply Chain

ISBN: 978-1118301173

1st Canadian Edition

Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi

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