Stan Eakins, owner of Eakins Boat Rentals, wants to start analyzing his companys quality. For each boat
Question:
Stan Eakins, owner of Eakins Boat Rentals, wants to start analyzing his company’s quality. For each boat rental, there are four types of customer complaints: 1) boat not operating properly, 2) wrong size boat, 3) uncomfortable boat, and 4) boat breaks during operation. During the past week, his company rented 104 boats. Stan received a total of 12 complaints.
a. What is his company’s DPMO for the past week?
b. What is their Six Sigma operating level?
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Aysha Ali
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Related Book For 
Operations Management A Supply Chain Process Approach
ISBN: 978-1483383064
1st edition
Authors: Joel D. Wisner
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