The following information pertains to telephone calls to a call centre on a typical workday. Assume Poisson
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The following information pertains to telephone calls to a call centre on a typical workday. Assume Poisson arrivals and Exponential service durations.
b. The call centre has seven leased phone lines (trunks). What is probability that a phone call will receive a busy signal during each of the three periods?
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Operations Management
ISBN: 978-0071091428
4th Canadian edition
Authors: William J Stevenson, Mehran Hojati
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