The front office content of services is reducing because: (a) customers are no longer interested in service

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The front office content of services is reducing because:

(a) customers are no longer interested in service

(b) customers don’t have time

(c) remote access to services is now available

(d) it is cheaper.

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Operations Management In Context

ISBN: 978-1138455535,978-0750681988

2nd Edition

Authors: Frank Rowbotham , Masoud Azhashemi ,Les Galloway

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