The front office content of services is reducing because: (a) customers are no longer interested in service
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The front office content of services is reducing because:
(a) customers are no longer interested in service
(b) customers don’t have time
(c) remote access to services is now available
(d) it is cheaper.
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Related Book For
Operations Management In Context
ISBN: 978-1138455535,978-0750681988
2nd Edition
Authors: Frank Rowbotham , Masoud Azhashemi ,Les Galloway
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