The parts department of a large automobile dealership has a counter used exclusively for their own service
Question:
a. On average, how many mechanics would be at the counter, including those being served?
b. If a mechanic has to wait, how long would the average wait be?
c. What is the probability that a mechanic would have to wait for service?
d. What percentage of time is a clerk idle?
e. If clerks represent a cost of $20 per hour and mechanics represent a cost of $30 per hour, how many clerks would be optimal in terms of minimizing total cost?
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Related Book For
Operations Management
ISBN: 978-0071091428
4th Canadian edition
Authors: William J Stevenson, Mehran Hojati
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