TQM is about: (a) management being concerned about quality (b) getting the right quality level (c) trying

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TQM is about:

(a) management being concerned about quality

(b) getting the right quality level

(c) trying to avoid customer complaints

(d) involving everyone in quality

(e) moving towards perfect quality.

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Operations Management In Context

ISBN: 978-1138455535,978-0750681988

2nd Edition

Authors: Frank Rowbotham , Masoud Azhashemi ,Les Galloway

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