Use the dimensions of quality to describe typical characteristics of these products and services: a. A television

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Use the dimensions of quality to describe typical characteristics of these products and services:
a. A television set.
b. A restaurant meal (product).
c. A restaurant meal (service).
d. Painting a house. e. Surgery and postsurgery care.

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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Question Posted: Sep 21, 2024 05:13 AM

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Use the dimensions of quality to describe typical characteristics of these products and services: a. A television

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a Dimension Television Set Performance Onoff sound color and picture Aesthetics Shiny black cabinet Special features Remote control inset picture and stereo sound Conformance Conforms to design specif...View the full answer

Operations Management

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