Visit http://www.qualitymag.com, find the case study from the current issue (under Departments on tire lower right side)

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Visit http://www.qualitymag.com, find the case study from the current issue (under Departments on tire lower right side) and summarize it.
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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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