What are the First and Second Laws of Service? How did they come about?

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Operations Management A Supply Chain Process Approach

ISBN: 978-1483383064

1st edition

Authors: Joel D. Wisner

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Question Posted: Apr 27, 2018 03:13 AM

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What are the First and Second Laws of Service? How did they come about?

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David Maister First Law of Service Satisfaction percep...View the full answer

Operations Management A Supply Chain Process Approach

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