What are the key drivers of service quality likely to be in this operation? In the event
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What are the key drivers of service quality likely to be in this operation? In the event of problems, what sort of customer service recovery procedures would you recommend?
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Collins Omondi
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Related Book For 
Operations Management In Context
ISBN: 978-1138455535,978-0750681988
2nd Edition
Authors: Frank Rowbotham , Masoud Azhashemi ,Les Galloway
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