What roles do operations mangers play in addressing the major aspects of service quality.

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Operations Management

ISBN: 978-0133408010

11th edition

Authors: Jay Heizer, Barry Render

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Question Posted: Feb 13, 2023 12:32 AM

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What roles do operations managers play in addressing the major aspects of service quality?
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What roles do operations mangers play in addressing the major aspects of service quality.

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Service operations managers are crucial in enhancing customer satisfaction and retention by promoting high service quality As such they cultivate a th...View the full answer

Operations Management

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