Why do you think Papa Johns TQM efforts were failing prior to the changes being made? a)
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Why do you think Papa John’s TQM efforts were failing prior to the changes being made?
a) Looking at TQM as a short-term financial investment
b) Over-or under-reliance on statistical process control methods
c) Lack of top management support and commitment
d) A “let the workers do it” mentality
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Related Book For
Operations Management An Integrated Approach
ISBN: 9781119497387
7th Edition
Authors: R. Dan Reid, Nada R. Sanders
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