You have been asked to work with Monita Terazzi, the head of Housekeeping Services. She is concerned about the high turnover rate among cabin stewards/stewardesses within her department. Currently, each steward is responsible for 16 staterooms. Many of the departing employees have complained that there is too much work to do during the scheduled hours and they often need to work additional hours. Monita wants you to do a work sampling to determine how the 70 scheduled hours for cabin stewards/stewardesses are used each week. This assignment will enable you to enhance your knowledge of the material in Chapter 11 of your textbook and prepare you for future assignments.

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