1. The initial problem for Alissa was how she would manage locations one hour apart and maintain high quality and service. The current problem is Hugo’s management style. To what extent would you say these two problems are programmed versus nonprogrammed? Explain

2. What type of decision process led Alissa to hire Hugo (e.g., rational, intuitive, satisficing, nonprogrammed, bounded rationality, Carnegie model, etc.)? What type of decision process should Alissa have used? Why?

3. By the end of the second year, problems loomed. Patrons loved Hugo, but there were delivery problems, bill-paying delinquency, lax business attitude, and the possibility of Hugo opening a competing restaurant. If you were a consultant, what would you advise Alissa to do? Why?