2 What effect does employees’ behaviour have on customers?

To understand more about corporate culture, visit two retail stores and compare them according to various factors. Go to one discount or low-end store, such as Lidl or Primark, and to one high-end store, such as Harrod’s or Waitrose, or their equivalents in your country. Do not interview any employees, but instead be an observer or a shopper. Spend at least two hours in each store on a busy day and be very observant.